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June 17, 2016

JW Marriott Los Cabos Beach Resort & Spa Enlists the “World’s Greatest Butler”

By Zahra Al-Kateb

The British Butler Institute has developed a Butler Service Essentials Training Program especially developed for the Luxury Resort and Spa market.

They were on-site in Los Cabos to train resort Butlers to reach the highest level of service to match JW Marriott’s guest’s very high expectations and understanding VIP and Celebrity needs.  The following is an exclusive interview with Gary Williams.

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