By Olivia Cuccaro
The premium retail experience demands a high level of personalization and exclusivity. Gone are the days when a glass of champagne and a personal shopper meant the preferred treatment. Around the world, the most expensive stores are going above and beyond to indulge clients in a unique experience from start to finish. Whether you’re in-store or on-the-go, these services cater to your luxury shopping needs.
El Palacio de Hierro
Private Personal Shopper at El Palacio de Hierro
Reopened in 2015 after a glamorous renovation, this Mexico City shopping destination allows clients to enlist the help of experts during their visit. “La Suite” assigns a personal shopper to a client in a private, apartment-like space that can host trunk shows, catering and other exclusive events. Those invited to the service have access to private entrances, either below-ground or via the store’s rooftop helipads. Visit elpalaciodehierro.com
Fur Vault at Bergdorf Goodman
For many, a fur from Bergdorf’s is the solution to chilly winters in New York. When temperatures climb, clients have access to a state-of-the-art, climate-controlled vault to store and protect their pieces. Bergdorf’s will arrange pick-up and return services, as well as alteration, repairs, cleaning and glazing to ensure your fur stays in mint condition. Visit bergdorfgoodman.com
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Net-a-Porter Premier
From Net-A-Porter and its male counterpart Mr Porter, those near New York City can also enjoy same-day delivery to their hotel, home or yacht port. Receive your ensemble day-of or choose the date that best suits you up to seven days in advance. “Net-a-Porter Premier” has even been known to accommodate trunk shows on yachts for on-site purchases. A complimentary collection service is also available for returns and exchanges. Visit net-a-porter.com
Le Concierge at Galeries Lafayette
Invite-Only Lounge at Galeries Lafayette
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French department store Galeries Lafayette reserves the second floor of its Paris Haussmann flagship for VIPs. By invitation only, clients are granted access to “Le Concierge” lounge with a variety of high-end shopping services at their disposal. Clients can relax, have purchases delivered to their hotel or Paris residence and be assisted in compiling a trip itinerary. Visit haussmann.galerieslafayette.com
Saks Save Me
When fashion crises arise, the “Saks Save Me” style hotline comes to the rescue. Clients in a bind can call or email for an array of rapid services. If you have an hour to spare, book a “Power Lunch” and in 60 minutes or less be pampered in a private suite complete with style consultation, looks to try on, express beauty service and refreshments. Or, “Saks at Your Service” brings the store to you in a van equipped with a safe for fine jewelry, rolling racks, an alterations kit and a selection of designer pieces. Upon request, a tailor can travel with the van for custom client fittings. Visit brookfieldplaceny.com
