When Palace Hotel, a Luxury Collection Hotel, San Francisco first opened in 1875, it wasn’t just the city’s first luxury hotel, but one of the first of its sheer scope across the world. Located in downtown San Francisco and occupying an entire city block, the unapologetic opulence continues through to today, with the Gilded Age West Coast glitz and glamor updated for the 21st century.
To celebrate its partnership with Elite Traveler we spoke to the individual at the helm of this Bay Area icon, Palace Hotel general manager, Angie Clifton.
What attracted you to your position at the hotel?
From the moment I first stepped foot within the grandeur of our Palace’s walls, I was utterly captivated. It’s more than just a building; it’s an embodiment of elegance and sophistication, a sanctuary where every corner whispers tales of luxury and timeless beauty. But what truly enamored me was the people — those who work tirelessly behind the scenes and the guests whose stories weave through our corridors. Each interaction is a testament to the magic that permeates these halls, a magic that only deepens with time. To have the privilege of experiencing such heartwarming moments every day is a gift beyond compare.
Tell us about a defining moment in your role that sticks out.
One particular moment stands out vividly in my memory — a moment that encapsulates the essence of our dedication to excellence. It was during the prestigious Hospitality Heroes event when our esteemed Doorman, Jorge Trejo, was rightfully bestowed with the ‘Beyond the Call of Duty’ award. Witnessing Jorge’s unwavering commitment to his craft, even after more than three decades of devoted service, was nothing short of awe-inspiring. His pride in ensuring every guest’s experience transcends mere satisfaction is a testament to the ethos that defines us — a commitment to elevating every moment and creating memories that linger long after departure.
And what has been the hotel’s biggest challenge during your time there?
One of the most significant challenges we’ve encountered during my tenure has been the intricate planning, preparation, and seamless execution of service during the Asia-Pacific Economic Cooperation (APEC) event. As the city experienced increased traffic congestion, street closures, and heightened security measures, our commitment to excellence became even more pronounced.
We worked diligently to ensure that every guest, employee, and supplier navigated through the added complexities with ease and assurance. Our unwavering dedication to hospitality extended beyond our premises as we provided a steadfast presence of support and assistance amidst the adjustments necessitated by the event. It was a testament to our collective resilience and the unwavering commitment of our team to maintain the unparalleled standards of the Palace Hotel service, even amidst the challenges posed by external circumstances.
What separates this suite from anything else on offer in the region?
At Palace Hotel San Francisco, our commitment to unparalleled luxury and timeless elegance sets our suites apart from anything else in the region. Nestled in the heart of the city, our suites offer a harmonious blend of historic charm and modern amenities, providing an unforgettable experience for our discerning guests.
Our distinguished suites boast spacious layouts, exquisite furnishings, and breathtaking views of the city skyline or the tranquil gardens. Each suite is meticulously designed to evoke a sense of grandeur and sophistication, creating a sanctuary of comfort and indulgence. Moreover, our unparalleled level of personalized service ensures that every aspect of your stay is tailored to your preferences, from the moment you arrive until your departure.
Whether you’re seeking a romantic getaway, a corporate retreat, or simply a luxurious escape, our suites at Palace Hotel San Francisco elevate your experience to new heights, setting a standard of excellence that remains unmatched in the region. At Palace Hotel San Francisco, our central location ensures that guests can make the most of their time in the city, allowing them to effortlessly explore its main attractions and create unforgettable memories during their stay.
What exciting plans do you have for the hotel that you can share with our readers?
As stewards of timeless elegance and impeccable service, we are continuously seeking to elevate the guest experience to new heights. At the Pied Piper, we are equally thrilled to introduce a new elevated spring menu, crafted by our recently appointed executive chef, a testament to our commitment to redefining gastronomic excellence. Meanwhile, amongst the array of forthcoming activations, collaborations abound.
From captivating performances by esteemed local musicians to mesmerizing showcases by internationally renowned artists, our Garden Court will be a stage for a diverse array of culinary and musical experiences. These enchanting settings, steeped in history and charm, will play host to a series of culinary and musical collaborations that promise to tantalize the senses and delight the palate.
We are excited to invite our esteemed guests and cherished local community alike to partake in these unforgettable moments, where every detail is imbued with the unmistakable essence of the Palace Hotel’s historical charm.
