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October 31, 2013updated Jan 30, 2018

Australian Air

By Chris Boyle


Qantas continues to provide exceptional VIP customer service as the Australian flag carrier (just ask Taylor Swift, who is using the airline exclusively for her upcoming tour down under).

Several new innovations in first-class service may just drive Qantas’s popularity with elite travelers into over drive, however.

A new Select on Q-Eat program lets passengers pre-order their meals quickly and easily via the Qantas website (and even includes extra “web-only” special dishes on certain routes).

First and business class passengers have a selection of up to 12 main courses, paired with a choice of over 300 Australian wines now. A380 fliers can also visit the self-serve snack cabinet for a complimentary quick bite.


A new Qantas First Lounge in Sydney presents an ultra-contemporary vibe by designer Marc Newson and features a vertical garden with over 8,400 plants, a Payot Paris day spa, and a 48-seat open-kitchen restaurant by Australian celebrity chef Neil Perry, who also created the new in-flight menus for the airline.

First class round-trip fares from New York to Sydney are averaging about $14,000.

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