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March 17, 2010

Cancun International Named Top Airport In Region

By Pardhasaradhi Gonuguntla

Cancun, Mexico – Reported by Elite Traveler, the Private Jet Lifestyle Magazine

ACI World has named Cancun’s International Airport the top performing airport in the Latin America-Caribbean region. The selection process is a reflection of the region’s strong customer service culture, airport management commitment to service, delivery and the high quality of modern passenger facilities at the airport.

In addition, ACI also recognized Cancun with the ‘Best Improvement Award’, which recognized airports that have made the most progress in improving service quality. The 2009 passenger ratings show that despite the economic crisis, overall satisfaction at airports increased by almost three percent worldwide compared to 2008.

Cancun has been recognized as a leading airport that recognizes that the most important aspect of providing great service in an airport is the provision of a spotlessly clean terminal and a relaxed, open, friendly ambience. They also recognize that it is vital to address the basics first. Ten factors identified as essential for high customer service ratings are, by order of importance: the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.

To qualify, all airports have learned to focus on key performance factors that their passengers most appreciate. All demonstrate that they fully understand that what pleases a passenger today becomes tomorrow’s expectation, and that to stay at the top, an airport must continuously refresh its offering and introduce new innovations that continue to delight the passenger on subsequent trips.

As a leading industry benchmarking tool, ASQ is designed to help participating airports to measure their improvement year on year, as well as to benchmark against their peers worldwide, within their region and in the same size category. A reliable monitor of airport service, ASQ is used by many airports as one of the key performance indicators of the airport’s service.

The official awards ceremony will take place on May 13, 2010 at the ACI Asia Pacific Region’s Annual Conference in Sanya, Hainan, China.

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