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October 31, 2009

Lufthansa celebrates 1,000,000th mobile boarding pass

By Pardhasaradhi Gonuguntla

Professor Hans Wiesmeth, Dean of the Leipzig Graduate School of Management, was in for a surprise when he arrived at Leipzig/Halle Airport today for his flight to Dusseldorf. The Professor of Applied Economic Theory lives in Dresden and was the one-millionth user of Lufthansa’s mobile boarding pass, which the airline introduced in the spring of 2008. This was reason enough for Uwe Stange, deputy station manager at Leipzig/Halle Airport and Ulf Lengemann, Mobile Boarding Pass project manager at Lufthansa’s Frankfurt base, to congratulate the frequent flyer before he boarded his flight and to present him with a bouquet of flowers and a voucher for a European flight for two.

About 30,000 Lufthansa customers a week now use mobile boarding passes, which are available on nearly all flights departing from Germany (with the exception of flights toChina and Tel Aviv). The passes are also issued for flights from many European airports as well as for Lufthansa flights departing from Canada, Mexico and Qatar.

Frequent flyer Hans Wiesmeth, an enthusiastic user of Lufthansa’s convenient and time-saving mobile boarding pass service, was not the only person to be taken by surprise on this occasion. Project manager Ulf Lengemann was also thoroughly delighted.

“When we launched the project last April – and we were one of the first airlines in Europe to do so – I never dreamed that we could be celebrating this milestone after only 18 months. But especially frequent travelers like Professor Wiesmeth have rapidly accepted this innovation and appreciate the time-savings and convenience it brings.”

Passengers can request to have their mobile boarding pass sent to an Internet-enabled cell phone by email or via SMS. In addition to the relevant flight data such as the passenger’s name, flight number and departure time, the boarding pass contains a 2-D barcode, which allows the passenger to pass through the security checkpoints and proceed straight to the departure gate. Once there, the card is read by a scanner, enabling the passenger to board the aircraft without a printed paper document.

Lufthansa passengers can request an electronic boarding pass via the mobile portal at by using an Internet-enabled mobile device or they can simply check in via the Internet. Whether checking in online or via the Mobile Check-in service, all that is needed in order to identify themselves, is their booking code plus their name. If their cell phone cannot display the electronic mobile pass due to low battery, for example, passengers can also collect a printed boarding pass at a Lufthansa service counter or print one out at a check-in terminal.

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