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June 29, 2009updated Feb 11, 2013

Royal Jet’s FBO Receives Industry Kudos

By Pardhasaradhi Gonuguntla

Royal Jet's Fixed Base Operations LoungeRoyal Jet Aircraft in Flight Base Operation's FacilityRoyal Jet’s Fixed Base Operations (FBO) facility continues to receive global recognition, with a hat-trick of notable awards coming in recent weeks.

In a survey of its pilot readership, Aviation International News (A.I.N) magazine has once again voted it the Best FBO in the Middle East and also ranked it amongst the world’s best, while Professional Pilot magazine’s 36th annual PRASE (Preferences Regarding Aviation Services and Equipment) Survey ranked it Best Middle East and African FBO.

These two accolades follow hot on the heels of another award for the FBO facility of the Abu Dhabi-headquartered, international luxury executive flight service company – with Best Fixed Base Operator (Middle East) in the UK-based, ‘Business Destinations’ Travel Awards 2009.

“What is significant about these awards is that the nominations have been made by the people who most regularly use our facility and compare them to other facilities around the globe,” says Royal Jet’s President & CEO, Shane O’Hare. “They are the people – the pilots and passengers – who understand the subtleties of operating in the Middle East and truly appreciate the very highest level of service that we deliver.”

The private charter group, chaired by His Excellency Sheikh Hamdan bin Mubarak Al Nahyan, has its own purpose-built VIP Terminal and operational facility, which it has run since 2003, close to Terminal 2 of Abu Dhabi International Airport.

A 24-hour operation that handles up to 300 aircraft movements a month, with year-on-year growth of 20 per cent, Royal Jet’s FBO facilities include passenger handling, catering, hangar parking, an aircraft ramp, maintenance services, refueling services, ground support and on board cleaning. For Royal Jet’s guests, the VIP terminal offers executive lounges with conferencing rooms, red carpet and limousine service, exclusive hostess, valet and full security services including customs and immigration.

O’Hare adds that the company is currently in discussion with Abu Dhabi Airports Company (ADAC) regarding the new Al Bateen Executive Airport.

“Al Bateen Executive Airport is a great initiative of Abu Dhabi Airports, facilitating easier arrivals and departures from the capital’s city center,” he said. “Full certification of Al Bateen is expected this summer following a US$54.5 million upgrade program to convert the facility from the current military base to a private jet airport”.

“This will enable us to build on our success, which has come about as a result of our high quality, luxury services which in part comes about as a consequence of our pedigree that reflects our founding by the Abu Dhabi Presidential Flight Authority. This is reflected in every facet of our business right through to our FBO facilities today,” he adds.

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Royal Jet’s FBO enables VIP Guests to arrive within minutes of departure, with staff taking care of all immigration and luggage clearance procedures. A limousine pick up and drop off can be arranged for guests, whilst luxurious first-class passenger and crew facilities combined with premier maintenance capabilities reflect our total dedication to quality and top class service. Royal Jet’s crew, customer service agents, technicians and maintenance teams all strive to offer the very best and ensure that our reputation as service providers is second to none.

Royal Jet has been active in diversifying its business to encompass a range of offerings, including its Fixed Base Operations, Royal Jet Medical Evacuation Services, Royal Jet Charter Brokerage and Aircraft Management services. It is constantly improving its customer experience, and is currently refurbishing all five of its Boeing Business Jets. Royal Jet has also recently launched a ‘world-first’ by becoming the only private jet charter company to offer its guests a personal chef, providing them with bespoke gourmet dining based on their own individual preferences.

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