The Hay-Adams, one of the world’s leading premium luxury hotels, is pleased to announce that it was one of only two hotels in the United States and Canada to win The Leading Hotels of the World’s 2009 Commitment to Quality Award. The announcement was made at this year’s annual convention in Venice, Italy.
According to The Leading Hotels of the World, the winners of the Eighth Annual Commitment to Quality Award were those properties that achieved the highest Leading Quality Assurance scores during the period of July 2008 to June 2009. Assurance scores include a comprehensive report that details a company’s fulfillment of over 1,200 standard points that speak to the overall performance of an organization.
“We are honored that our commitment to service and quality has been recognized by one of the most prestigious names in the industry. Our dedicated staff is a large part of our overall success in providing the very highest quality of service to our esteemed guests,” said Hans Bruland, vice president and general manager of The Hay-Adams. This honor is just the latest for The Hay-Adams. In January 2009, The Hay-Adams received four stars from the Forbes Travel Guide and the “Most Excellent Service” award from Condé Nast Johansens, a leading international luxury travel guide. Among its many accolades in 2009, The Hay-Adams was also a recipient of the prestigious Leaders Club Gold Award from The Leading Hotels in the World.