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August 13, 2013

Austrian Airlines’ New Cabin Offers Optimal Comfort

By Chris Boyle

plane imageAustrian Airlines’ new cabin is to offer the highest degree of travel comfort with full flat seats in Business Class.

Now all passengers on Austrian’s long-haul flights will benefit from the advantages of the new cabin, including an advanced on-board entertainment system as well as innovative Business Class seats capable of being transformed into entirely flat beds.

A total of 2,538 new seats were installed in the four B777 and six B767 airplanes belonging to Austrian’s long-haul fleet. An optimal array of seats ensures undisturbed flights. The Boeing 777’s Business Class provides direct access to the aisle for four of five passengers sitting in a row. This access is also enjoyed by every Business Class passenger on Austrian’s Boeing 767s.

As before, Austrian’s passengers are treated to the airline’s prize-winning service and the first class DO & CO catered fare. The menus provided in Business Class receive their final touches from flying chefs.

The reconfiguration of the cabins has significantly boosted customer satisfaction, which has risen a substantial 31 percentage points among passengers on long-haul flights since their launch. This result places Austrian Airlines among the highest evaluations received by the airlines comprising the world-spanning Star Alliance. Austrian CCO Karsten Benz said: “We are gratified by the enthusiasm shown by our customers. The significant rise in their satisfaction is proof that our investments of more than $120 million have paid off.”

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