Sophisticated design, perfectly located and with top-notch service to boot, The Ritz-Carlton, Cleveland has it all. Situated right in the heart of the action, the hotel puts guests within grabbing distance of some of up-and-coming Cleveland’s star attractions, including the Rock and Roll Hall of Fame Museum, The West Side Market and Cleveland Browns stadium.
To celebrate the property’s ongoing partnership with Elite Traveler’s World’s Finest Suites, we put a few questions to its general manager, Todd Temperly.
What attracted you to your position at the hotel?
As a hotelier, fostering a culture of service excellence is a passion that unites us, especially in luxury hotels. At The Ritz-Carlton, Cleveland, our Ladies and Gentlemen are among the world’s top service professionals, and working alongside them to deliver extraordinary guest experiences is a source of immense pride for me.
Tell us about a defining moment in your role that sticks out.
Being a general manager is one of the most rewarding roles in our industry. The moments that stand out the most are those where we’ve created a deeply meaningful connection with a guest or colleague that transcends a traditional hotel stay or work environment. These moments inspire us as service professionals to continually strive for excellence.
And what has been the hotel’s biggest challenge during your time there?
Our industry has faced its share of challenges over the years, but the resilience and determination of our leaders and Ladies and Gentlemen set us apart. When confronted with a challenge, our culture of collaboration and excellence drives us to improve. There is always something to prioritize, often related to guest issues, that fosters a culture of continuous improvement.
What separates your Presidential Suite from anything else in the region?
The Ritz-Carlton, Cleveland Presidential Suite is beyond a spacious residential haven and further includes curated bespoke experiences by its private Club Lounge Concierge. Guests of the Presidential Suite also enjoy exclusive access to the Club Lounge, where they can indulge in complimentary culinary presentations throughout the day, personalized check-in and check-out services, and a dedicated concierge to attend to their every need.
The suite itself features luxurious furnishings, state-of-the-art technology, and breathtaking views of the city skyline or Lake Erie. Each detail is meticulously designed to provide the ultimate in comfort and sophistication. Guests can relax in the expansive living area, host private meetings in the dining room, or unwind in the opulent master bedroom and marble bathroom, complete with a soaking tub and premium bath amenities.
Additionally, the Presidential Suite offers exclusive privileges. These unique features, combined with the exceptional service and attention to detail synonymous with The Ritz-Carlton brand, ensure that the Presidential Suite provides an unparalleled experience that stands out in the region.
What exciting plans do you have for the hotel that you can share with our readers?
We are thrilled to be finalizing changes to our food and beverage programming and will soon unveil some exciting new experiences unique to The Ritz-Carlton, Cleveland.
