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September 24, 2013

LAX’s New Star Alliance Lounge

By Chris Boyle

The brand new Star Alliance Lounge located at Los Angeles International Airport (LAX) opens its doors on September 25, welcoming all First, Business and Star Alliance Gold Card passengers departing on Star Alliance member airlines from the Tom Bradley International Terminal (TBIT).

The new premium customer facility offers space for around 400 Business Class and Star Alliance Gold passengers, including an exclusive area for First Class passengers. Designed by global architectural firm Gensler, the 18,000 square foot (1, 675 square meter) lounge features a unique open air terrace, offering panoramic views of the northern runway towards the Hollywood Hills. This outdoor terrace provides passengers with an unparalleled sensory experience, complete with fire pits and a water wall.

Member carrier Air New Zealand was appointed to develop and manage the Alliance’s new lounge at Los Angeles International Airport, which is part of the expansion of TBIT.

The lounge’s experience zones are designed to accommodate passenger needs ranging from social gatherings to quiet time away from home. In addition to the outdoor terrace, the lounge offers a bar area for socializing, a library space, a den, a study and a media room. For those wishing to freshen before their flight can do so in one of eight shower rooms available.

Guests wishing to work will be able to do so from various locations throughout the lounge, which is equipped with high-speed wi-fi and offers printing, fax and copy services on request. In addition to traditional power outlets customer can also make use of USB power ports to recharge their mobile devices. For those traveling “light”, tablet computers are available on request for use in the lounge.

The design of the lounge is inspired by a contemporary interpretation of modernist L.A. architecture of the 1950s and 1960s.

Earlier this year, Star Alliance launched the first of its new generation lounges at Ezeiza International Airport in Buenos Aires. Feedback received so far indicates a very high level of customer satisfaction.

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In total, eight Star Alliance member carriers operate out of the Tom Bradley International Terminal – ANA, Asiana Airlines, EVA Air, Lufthansa, Singapore Airlines, SWISS, THAI and Turkish Airlines.

Air New Zealand will move to the terminal in mid-2014, at which stage its Koru Lounge in Terminal 2 will close. Together, these airlines account for more than 30% of Star Alliance’s international flights in and out of LAX.

In addition to the new lounge in the TBIT, Star Alliance member carriers offer the following lounge facilities at LAX:

Terminal 1 US Airways Club Terminal 2 Air Canada Maple Leaf Lounge, Air New Zealand Koru Lounge (until mid-2014) Terminal 6 United Club Terminal 7 United Club and United International First Class Lounge

Lounge access is one of the key benefits offered to Star Alliance Gold, First and Business Class customers, who have access to more than 1,000 lounges across the Alliance’s global network.

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