While the demand for private jets of the highest caliber continues to rise, for the majority of travelers, the customer experience before boarding an aircraft and during the flight remains just as important. Not only does Qatar Executive pride itself on having one of the youngest private jet fleets in the industry, but it’s also highly regarded for the exemplary customer service its guests experience throughout the entire process.
As private jet travel continues to rise in popularity, the thrill of the private jet alone is no longer enough. Today, private jet providers, such as Qatar Executive, are increasingly viewing customer service as an area in which they can stand out. Offering a seamless booking experience, extensive preference options, and going that impressive extra mile, Qatar Executive has built its reputation upon ensuring its clientele enjoy an unforgettable experience every time they travel.
The companies that deliver the highest standard of customer service do so thanks to their experience within the industry. As the private jet charter division of the internationally recognized and award-winning Qatar Airways, Qatar Executive always understood what was necessary to create an exceptional private jet experience.
Since its launch in 2009, Qatar Executive has seen steady growth to become one of the world’s leading charter companies, expanding its reach, while not compromising on quality for its loyal customer base.
So why exactly is Qatar Executive highly regarded for its customer service, and what can future passengers expect?
The utmost flexibility
For the majority of private flyers, life is exceptionally busy. From demanding work schedules to crucial family time, Qatar Executive appreciates that its customers view their time as a resource — it’s often why they choose to fly private in the first place.
To help customers get the most from their time, Qatar Executive understands flexibility is the name of the game. Beginning with the first phone call or inquiry, Qatar Executive’s team is available 24/7, meaning its services are available in all corners of the world, no matter what time zone. Additionally, with ample experience booking charters for C-Suite and ultra-high net worth individuals, Qatar Executive builds strong collaborative and efficient relationships with personal assistants and their agents.
Customers are then able to select which private jet they wish to fly in from an impressive roster of 18 ultra-modern aircraft, including 15 Gulfstream G650ERs. In addition, Qatar Executive will shortly be taking delivery of the all-new Gulfstream G700, as the first commercial operator of the aircraft. Following this crucial selection, you can name your departure & destination of choice. Flying to and from lesser-known airports can often save passengers valuable travel time when commuting before and after their flight.
When it comes to flexibility, everything is done with the aim of saving time for the customer. Be it a streamlined boarding experience, unusual flying hours or uncommon destinations, Qatar Executive ensures its customer’s precious time is always utilized most effectively.
The art is in the details
Once the flight is arranged, Qatar Executive’s booking team passes the baton over to the cabin experience team. Experts in the art of comfort, the role of the cabin experience team is to ensure the flight is perfectly tailored to a passenger’s wants and needs.
As private jet travel becomes more accessible, the expectations of those who fly private regularly have also risen. Aside from its undeniable efficiency, one of the main reasons people choose to fly privately is the ability to customize the flight to their heart’s content. Today, passengers who fly with Qatar Executive can tweak the details of their experience, so an aircraft feels more like home than ever before.
If a passenger is traveling for a special occasion, perhaps a wedding, anniversary, birthday, or a treat for a special someone, Qatar Executive is able to prepare the cabin so guests can celebrate in style.
Passengers can rest easy in the knowledge the aircraft is well stocked with their favorite beverages like their preferred brand of champagne, while food served during the flight is tailored to their specific wishes.
Imagine a passenger is flying from New York to London. They can request a specific dish from their favorite New York restaurant, and Qatar Executive will take the steps necessary to ensure that the dish is prepared and ready for their flight. Similarly, entertainment options like films and TV shows can all also be organized pre-departure.
The cabin experience is always delivered by Qatar Executive’s attentive and seasoned cabin crew. Trained in safety and security to commercial aviation standards — not usually a requirement for private aviation — each member of Qatar Executive’s cabin crew has at least 10 years of flight experience in both commercial and private aviation. Qatar Executives’ high standards ensure that passengers always receive exemplary levels of service during their flight.
Customers return for a reason
While much of the glitz, glamour and romance that comes with flying private focuses on the flight itself — and rightfully so — for regular flyers, often when it comes to customer service it’s what happens after touchdown that makes all the difference.
Over the years, with its wealth of repeat, loyal customers, Qatar Executive has perfected the art of post-flight customer service. Crew members take the time to get to know and listen to passengers, looking to further improve the experience with each flight. Regular passengers’ preferences and selections are noted meaning on future flights the aircraft can be prepared to their liking without them even needing to ask. Having customer preferences already on record only further streamlines the booking process.
The ultimate private jet experience is one where the jet itself is a luxury experience in its own right, while still feeling like a home away from home. Customer service plays a vital role in achieving this, and Qatar Executive offers one of the highest standards of customer service industry-wide.
To learn more about Qatar Executive, visit the Qatar Executive X Elite Traveler Hub